Cancelling a Monthly Plan

How do I cancel my monthly plan if I wish to leave classes?

• Log in to your Online Account

• Select My Classes

• On the Plan you wish to cancel, click View

• Check the details and click Leave

• From the drop-down list, select the last lesson you will be attending. The date you select adjusts the figures lower down the page.

Please Note: The charges next to the dates are what you would have to pay extra to make up 30 days' notice.

For example:

• You give notice on 21st January

• You pay on the 1st of every month

This means you have already paid for 10 days of the notice period and therefore need to be charged for the remaining 20 days.

Please Note: Take care to read the information provided in the "Leaving Summary" box

• If you are satisfied with the figures presented move down the page.

• Select the reason you are leaving from the "Before You Leave" list

• If you have a moment please leave us some feedback, good, bad or both, under "Anything We Should Know?"

• Click Cancel Monthly Plan to complete the process

What Happens Now?

All of this happens immediately:

• Your original deposit will be credited to Your online account

• Charges making up the 30 days notice will be added to your online account

• The student will be removed from lessons after the "Last Lesson Date" you selected

• The student's renewal into future classes will be cancelled

• You will be emailed a confirmation

What happens if I am left with a balance to pay?

If you are left with a balance to pay you can pay it via your online account

What happens if I am left with a balance in credit

If you are left with a balance in credit, contact your local office to request a refund

What Happens if my Card is Cancelled, Expired or Rejected?

If your card is cancelled, expired or rejected you will need to add your new card to your Monthly Plans as soon as you receive it.

Do not make a manual payment if the payment is rejected. Once you have resolved the issue (added funds/assigned another card to the plan) our system will take the payment automatically.

You will receive an Email/SMS if:

• Your monthly payment cannot be taken from the assigned payment card

• Your payment card is due to expire within a month

If you receive one of these notifications please assign an alternative payment card as soon as possible.

Please Note: You will need to change the payment method for each active plan

Once you've changed the payment card the system will automatically try to take the payment, so there's no need for you to make a manual payment.

Credits for Lessons Cancelled

How do I reclaim a credit when a lesson is cancelled by The Little Dance Academy if I'm on the monthly plan?

The idea behind the Monthly Plan is that your account balance is always £0.00. If we cancel a lesson and apply a credit to your account, your next monthly payment will use up that credit, so the amount you pay that month will be less.

For Example: If you pay £40.00 per month and have a balance of £10.00 credit on the day your monthly payment is taken, only £30.00 will be taken from your card.

How Do I Switch to Monthly Payments?

we've made this process as simple as possible.

Log in to your online Online Account

• Select My Classes

• Find the class you want to switch to Monthly

  • There are tabs showing Current and Upcoming classes

• Click the Switch button

This takes you to the Switch to Monthly page - it shows you the benefits of switching to monthly and a breakdown of costs.

• Scroll down to Payments Due Today and check out the details

You will see that "Credit" is applied as part of the switching process. As the cost of lessons is lower when you pay monthly, we credit your account with the remaining lessons of the course at the higher "Pay in Advance" price before charging for them at the lower "Pay Monthly" price.

• Select the date each month you wish to make your monthly payment

• Select which payment card you would like to use for this monthly plan

  • You can add another card if you wish, simply click

• Carefully read the statement on our Terms & Conditions

Here there are some key facts related to the T&Cs for the Monthly Plan. Click on each header to see more details.

There is also a link to the full The Little Dance Academy Terms & Conditions for your perusal.

• When you're ready, tick the box to agree to the Terms & Conditions

Don't worry, you still have 14 days to change your mind.

• Click Go Monthly

At this point your Initial payment will be paid from the card you selected and your monthly payments will be scheduled.

Please Note: If you have any credit on your account, including any credit applied as part of the switching process, this will NOT be used up by your initial payment. However, your subsequent monthly payments will be adjusted by the relevant amount until the credit is used up.

How is the Initial Payment Calculated?

The initial payment is made up of 2 elements:

• Fees covering the period from the date of your first/next lesson to your chosen monthly payment date

• A full month held in deposit

Please Note: The full month in deposit does NOT constitute the next scheduled payment. The month in deposit is held until you give the required 30-days’ notice to leave, at which point it will be applied as credit to the your online account to cover any monies owed. Any left-over credit will then be refunded.

How are Monthly Payments Worked Out?

Our monthly payment amount depends on:

• Class Type

• Lesson Cost

• Active Weeks Per Year

How are the monthly payments calculated?

The price of an individual lesson is multiplied by the number of lessons in a year (Active Weeks). This is then divided by 12 months.

• (Lesson Fee x Active Weeks) / 12 Months

*Some class types may not qualify for monthly payments

What is the Month in Deposit?

As part of the monthly plan we require a full month in deposit as part of the initial payment.

When booking your lesson our system will advise you of the initial payment and monthly fee. Our policy is to hold one month as a deposit which will be returned to you less any amounts due upon cancellation of your Monthly Plan.