How do I log in?
Logging in to your online account
On the website click on the My Account button
On mobile you will need to tap the Menu button first
On the Login page:
Enter your Email Address
Enter your Password
Click Login
I've Forgotten my Password/My Password Isn't Working
On the Login screen, select Forgot Password?
On the next screen, enter your Email Address and press Recover Password
You will receive an email within 5 minutes:
Following the instructions in the email, click on the long link
Please Note: your password reset link expires after 24 hours
This will take you to the Password Reset Page
Enter your Email Address
The Reset Token should already be present. If it isn't, copy and paste it from the email you received
Enter your New Password
Confirm your New Password
Click Reset Password
Please Note: Passwords should contain at least one Capital Letter, one Number and one Special Character (such as !$_@*)
Once your password has successfully been reset, select Back to Login and log in with your new password.
Resetting a Known Password
How do I change my default password to something easier to remember?
Log in to your account
Select Manage Account
Select Change Password
Enter Current Password
Enter New Password
Confirm New Password
Click Change Password
Please Note: You password should be at least 8 characters long and contain at least 1 Capital Letter, 1 Number and 1 Special Character (such as $@!_)
Resetting a Forgotten Password
I've Forgotten my Password/My Password Isn't Working
On the Login screen, select Forgot Password?
On the next screen, enter your Email Address and press Recover Password
You will receive an email within 5 minutes:
Following the instructions in the email, click on the long link
Please Note: your password reset link expires after 24 hours
This will take you to the Password Reset Page
Enter your Email Address
The Reset Token should already be present. If it isn't, copy and paste it from the email you received
Enter your New Password
Confirm your New Password
Click Reset Password
Please Note: You password should be at least 8 characters long and contain at least 1 Capital Letter, 1 Number and 1 Special Character (such as $@!_)
Once your password has successfully been reset, select Back to Login and log in with your new password.