How do I change my personal details?

How do i change my home address / how do I change the account holder

  • Log in to your account

  • Select Manage Account

  • Select on Edit Account Details

  • Edit the required details and click Update Details

Verifying My Email Address

You will be prompted to verify your email address to prevent you missing any important service messages

New Customers

When you first register your details with us you will receive an Email Verification email, alongside your login details. 

Existing Customers

If your email address hasn't been verified, you will be prompted:

  • When you log in to your account

  • When you change your email address in My Account > Edit My Details

You may also receive a verification email actioned by your account manager

What do I need to do?

New Customers

Once you've finished registering your details:

  • Go to your email inbox

  • Find the email titled Verify Your Email Address

  • Click on the link Verify Email Address

Note: If you have logged out before doing this, you will need to log in again to complete the process

Existing Customers

If this prompt appears:

  • Click on Resend Verification Email

  • Go to your email inbox

  • Find the email titled Verify Your Email Address

  • Click on the link Verify Email Address

Note: If you have logged out before doing this, you will need to log in again to complete the process

Student Medical Details

It is vital that we have up-to-date medical details for our students in case of emergency.

With this in mind we have created a robust system of reminders and update tools to ensure we have the most recent information.

  • You can update your medical details at any time

  • You will be reminded by email 11 months after they were last updated

  • You will be forced to update them when you log in to your account 11 months after they were last updated, even if it's just to confirm that their are no changes.

  • They can also be updated over the phone with your local office

Updating Medical Details

Please Note: If your medical details were updated over 11 months ago you will be forced to update them before you are allowed to access the rest of your account. 

  • Log in to your account

  • Select My Students

  • Click Update for the student you need to add medical details

  • Review and edit the information in all 3 tabs, clicking Next/Prev to move between tabs

  • At the bottom of the GP tab, select Review Medical Information

  • The following page shows any changes made (or that no changes were made)

  • To confirm changes click Confirm Update Medical Information

Please Note: Most of the fields in the Medical Information window require an answer or text. If you have missed any an alert will show on screen.

  • Tabs with missing information will be highlighted with a warning symbol

  • Fields on each tab where information is missing will be individually highlighted

Please Note: If you have answered Yes to any of the questions further information is required

  • Once you've added the missing information, Review and Confirm as before